Refund policy

RETURN & REFUND POLICY

At J-PAWSIA, we want you and your dog to love your mealtime station. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Return Conditions (Hygiene & Safety)
Due to strict pet health and safety hygiene standards, to be eligible for a return, your item must be in the same condition that you received it:
• Unused, unwashed, and completely free of any pet hair, kibble debris, or saliva.
• In its original packaging with all tags intact.
• Items that show any signs of pet usage or wear cannot be accepted for a refund.

3. How to Initiate a Return
Please do NOT ship packages back to the return address listed on your Amazon shipping label. Amazon fulfillment centers cannot process independent storefront returns. 
To start a return, please email us at support@j-pawsia.com with your Order Number and photos of the unused product in its original packaging. Once approved, we will provide you with the authorized return shipping address. 

4. Return Shipping Fees
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed back to your original payment method within 5–7 business days.